This Shipping Policy applies to all products purchased from VLV Trade & Services, available through the website https://vlvtrade.com/.

1. Shipping Destinations

We currently offer shipping to:

• Domestic
• International

2. Processing Time

Processing time is the time it takes for us to prepare your order for shipment. This does not include the time it takes for delivery.

• Standard Processing: All orders are typically processed and shipped within 10 business days (Monday to Friday, excluding holidays) after the order is placed.
• High-Volume Periods: During holidays, promotional events, or high-volume sales, processing times may increase. Any delays will be communicated via email or an announcement on the Site.
• Order Confirmation: You will receive an Order Confirmation email immediately after placing your order.
• Shipping Confirmation: You will receive a separate Shipping Confirmation email, which will include your tracking number, once your order has been dispatched.

3. Shipping Options & Delivery Estimates

We offer various shipping methods depending on your location and the size of your order. Delivery times are estimated and commence from the date of shipping, not the date of order.

Note on International Shipping: If applicable, international delivery times can vary significantly due to customs clearance processes and local postal service efficiency.

4. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

• Costs are determined by the weight, dimensions, and destination of your package.
• You will see the final shipping cost for all available options before you finalize your payment.

5. Customs, Duties, and Taxes (For International Orders Only)

VLV Trade & Services is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• We strongly advise international customers to check with their local customs office for potential charges before placing an order.
• If an international order is refused by the recipient due to customs charges, we reserve the right to deduct the original shipping charge and the cost of the return from the final refund amount.

6. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to become fully active.

7. Damages and Lost Packages

VLV Trade & Services is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.¹

• Please save all packaging materials and damaged goods before filing a claim.

   

• If your package tracking shows “Delivered” but you have not received it, please check with neighbors and contact the carrier first. If the issue is not resolved, contact us at [Insert Support Email Address, e.g., support@vlvtrade.com] for assistance.

8. Incorrect Shipping Addresses

The customer is responsible for ensuring the correct shipping address is entered at checkout. If an order is returned to us due to an incorrect or undeliverable address provided by you, you will be responsible for the cost of re-shipping the package.

If you realize your shipping address is incorrect, please contact us immediately at [Insert Support Email Address] within 1 hour of placing the order. We will do our best to correct it before the order is processed, but changes are not guaranteed once processing begins.