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VLV Trade & Services (“we,” “us,” or “our”) operates the e-commerce website
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We refer to this automatically-collected information as “Device Information.”
A. Device Information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
B. Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. We refer to this information as “Order Information.”
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal details, or other payment service information), email address, and phone number.
- Purpose of collection: To fulfill our contract with you, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected
directly from you.
C. Customer Support Information
- Examples of Personal Information collected: Information you provide when contacting us directly, such as email records, chat logs, and any information shared to resolve a query.
- Purpose of collection: To provide customer support and improve our service.
2. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
- Service Providers: We use external companies to power our online store (e.g., WordPress/WooCommerce) and to facilitate services like payment processing and shipping. For example, we share your Order Information with shipping carriers (like FedEx or USPS) to deliver your order.
- Payment Processors: Your payment information is securely handled by our payment gateway (e.g., razorpay). We do not store full credit card details on our servers.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
3. Your Rights
If you are a resident of certain regions (such as the European Economic Area or California), you have specific rights regarding your personal information. These may include the right to:
- Access: Request copies of your personal data.
- Correction: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure (Right to be Forgotten): Request that we erase your personal data, under certain conditions.
- Object to Processing: Object to our processing of your personal data, under certain conditions.
- Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us through the contact information below.
4. Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.
5. Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cooki
You can control and manage cookies in various ways. Please remember that blocking cookies may negatively affect your experience and parts of our website may no longer be fully accessible.
6. Children’s Privacy
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Last Updated” date.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:
VLV Trade & Services Email: vlvtradeandservices@vlvtrade.com